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Hotel cancellation

Cancellation and prepayment

Cancellation:

    • Customer must notify Ampaxhotelgh.com if you plan on cancelling your booking before check in date 7 -10 days (or more).
    • Customers have to check the cancellation policy carefully because the policy varies depending on the property.
    • Cancellation request submitted before the cancellation due date, there is a 10 % administration and banking charge.
    • Any cancellation submitted after the cancellation due date, ONE night will be charged. The additional 10 % of administration and banking fee will be charged.

     

    Date Condition
    +15 days prior to check-in 10% of total room price will apply for handling and banking fees.
    15 days (or less) prior to check-in One night penalty plus handling fee (10%) will be charged.
    7 days (or less) prior to check-in Two night penalty plus handling fee (10%) will be charged.

    No Show and Shortening Stay:

    • In case of No show or shortening stay, non refund will be made 
      (Considered as cancellation without the required advance notice)

    Amendment:

    • Amendments are only effective when we have confirmed by e-mail with a revised voucher. Please contact us if you do not receive a new voucher from us.
    • Ampaxhotelgh.com will not be responsible for any additional charges inccurred after cancellations/amendments without confirmation from our side.
    • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), there is a 10 % administration and banking charge on the amount to be refunded of the total value.
    • All amendments must be made through our office not less than 14 business days prior to check-in date.

    Keep Refund:

    • If you want to keep refund , we offer 3 % discount for your next booking.
    • We will keep the refund for 6 months, if there is no any responses, we will process the refund through your credit card and deduct 10 % administration and banking charge.

    :: In case of Deposit Payment bookings ::

    Cancellation:

    • Deposit payment and Booking fee are non-refundable.
    • In case of NO-SHOW or early check out, the deposit amount will not be refunded. In addition, customers will be charged the additional amount according to each hotel's cancellation policy.

    Amendment:

    • All amendments must be made through our office not less than 14 business days prior to check-in date.
    • Some hotels may apply the additional charges when processing amendment or cancellation requests.
    • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 7% of the total value.

Cancellation and prepayment policies vary according to room type. Please email to us to learn more about it.